Head of Regulated Services

  • Up to £42000.00 per annum
  • Full Time
  • Liverpool
  • Community Services
  • 26/04/2024
  • Office Support
  • BBBH7781
  • Head of Regulated Services
  • Permanent
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At Adaptable Recruitment we have a fantastic opportunity for a Head of Regulated Services to join a well established Charity in the Liverpool area with a brilliant office environment plus a great culture.

Package: up to £42,000 DOE plus 5% car allowance - (9-5pm - 37.5 hours)
Holidays: 27 days + bank
Location: Liverpool - Fully Office based - Parking on site

Main Responsibilities to include:

  • Supporting the Leadership Team in the delivery and development of high quality services achieved through the involvement of service users, staff and other stakeholders
  • Providing Line Management support to members of the Operational Leadership Team
  • Contributing to the wider thinking and planning of the organisation to ensure vision and objectives are embedded and achieved
  • To support services and managers to embed a therapeutic approach
  • Establishing, promoting and maintaining relationships with key stakeholders.
  • Monitor and evaluate the quality of care provided across services

Specific Duties :

  • Ensure services are compliant with CQC regulations and standards
  • Oversee the implementation of policies and procedures to maintain compliance
  • Prepare for and participate in CQC inspections and audits
  • Implement quality improvement initiatives as needed
  • Conduct regular reviews to ensure best practice standards are upheld
  • Ensure that person-centered care is delivered to all service users
  • Respond promptly to any concerns or complaints raised by clients or their families
  • Promote a culture of dignity, respect, and empowerment
  • Effective management and development of the Operational Leadership Team to ensure the delivery of the quality and financial objectives
  • Ensure that company priorities and requirements are delivered to reflect - both within and outside the organisation - professional and exemplar services
  • Lead on maintaining and building strong partnerships across the city
  • Maintain effective communications with the central staff teams
  • Ensure that the Quality Assessment Frameworks are continually monitored and sustained.
  • Ensure adherence to health and safety legislative and regulatory requirements and YMCA policy standards
  • Chairing relevant Operational meetings, conducting work reviews, identifying training needs and providing supervisions
  • Lead disciplinary and grievance procedures when necessary.


  • Experience of safeguarding
  • Experience of working with adults with care and support needs
  • Experience of working with people who use drugs and alcohol
  • Proven track record of successful development of schemes and projects
  • Experience of managing compliance


  • Experience of working within the field of homeless services
  • Experience of working in the charitable sector

Benefits to include:

  • 35 days annual leave including bank holidays per annum
  • Paid Medicash support
  • Birthday day off
  • Charity day of your choice
  • Well-being Hours
  • Cycle To Work Scheme
  • Refer a Friend Scheme
  • Company Pension Scheme 4%
  • Funded Training Opportunities
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