Claims Administrator

Liverpool | Full-Time | 37.75 Hours | Monday-Friday (between 8am-6pm)

At Adaptable Recruitment, we are exclusively partnering with a well-established and growing organisation to recruit a Claims Administrator. This is an excellent opportunity for a detail-oriented administrator looking to join a supportive team where quality, customer service and accuracy are at the heart of everything they do.

The Role

As a Claims Administrator, you'll be responsible for processing customer claims from receipt through to resolution, ensuring every claim is handled fairly, accurately and in line with company policies and regulatory requirements.
You'll play a key role in delivering a positive customer experience, helping customers receive timely outcomes while maintaining the highest standards of compliance and attention to detail.

Key Responsibilities

• Process customer claims accurately and efficiently through internal systems
• Take ownership of claims from initial receipt through to completion
• Review supporting documentation, invoices and receipts to assess eligibility
• Liaise with customers when additional information is required
• Ensure claims are processed fairly and in line with policy guidelines
• Maintain accurate and compliant records on internal systems
• Meet service level agreements and performance targets
• Identify and escalate any potential risks or issues
• Support vulnerable customers with a fair and customer-focused approach
• Contribute to continuous improvement initiatives and process enhancements

What We're Looking For

Essential

• Strong attention to detail and accuracy
• Excellent organisational and administrative skills
• Ability to follow processes and procedures consistently
• Good analytical and problem-solving skills
• Ability to manage workloads and meet deadlines
• Customer-focused approach with a commitment to delivering fair outcomes

Desirable

• Previous claims processing, administration or data handling experience
• Experience working within a regulated environment
• Experience reviewing documentation, invoices or supporting evidence
• Experience working towards productivity and quality targets

What's on Offer?

• Joining a stable and growing organisation with an excellent reputation
• Supportive and collaborative team environment
• Ongoing training and development opportunities
• Opportunity to build a long-term career within a highly regulated and customer-focused business
• Competitive salary and benefits package

If you're an organised administrator with a keen eye for detail and a passion for delivering excellent customer outcomes, we'd love to hear from you. Apply today or contact Adaptable Recruitment for a confidential discussion.