Head of Account Management

North West (Hybrid Working) | Up to £67,000 + £5,400 Car Allowance + Bonus

The Opportunity

We are exclusively partnering with a well-established UK business to recruit an experienced Head of Account Management.

Reporting directly to the Managing Director, this is a key leadership role responsible for driving commercial performance, customer retention, revenue forecasting and team development.

This is far more than a traditional account management position. We are looking for a commercially driven leader who can take ownership of performance, develop a high-performing team, strengthen customer engagement and drive business growth.

Key Areas of Focus

Forecasting & Ownership of Numbers

• Own company revenue forecasting and performance reporting.
• Deliver accurate forecasts and communicate risks and opportunities.
• Drive accountability for revenue performance.

Leadership & Team Development

• Lead, coach and develop the Account Management team.
• Create a culture of accountability and continuous improvement.
• Inspire, motivate and challenge the team to maximise performance.

Commercial Growth

• Drive customer retention, profitability and account development.
• Identify opportunities to increase revenue within existing accounts.
• Support pricing strategies, commercial reviews and contract negotiations.

Sales & Customer Engagement

• Lead from the front in developing customer relationships.
• Encourage greater face-to-face customer engagement.
• Promote a proactive and commercially focused approach to account management.

Driving Change

• Bring fresh ideas and challenge existing ways of working.
• Build credibility with customers and stakeholders.
• Drive improvements across the function and wider business.

Responsibilities

• Lead and develop the Account Management function.
• Conduct regular account reviews, forecasting meetings and performance discussions.
• Manage strategic customer relationships and support account growth.
• Develop customer retention and commercial growth strategies.
• Monitor performance trends and identify opportunities for improvement.
• Collaborate with internal teams to ensure exceptional customer outcomes.
• Support commercial negotiations and customer reviews.

About You

• Proven leadership experience within Account Management, Client Services, Sales or Commercial functions.
• Strong forecasting capability and commercial awareness.
• Track record of driving customer growth and retention.
• Experience developing high-performing teams.
• Excellent communication and stakeholder management skills.
• Proactive, resilient and results focused.

Experience within print, packaging, manufacturing, fulfilment or a similar complex B2B environment would be advantageous. However, exceptional candidates from other sectors will also be considered.

Package

• Salary up to £67,000 DOE
• £5,400 Car Allowance
• Bonus up to £10,000
• 26 Days Holiday + Bank Holidays
• Pension Scheme
• Cycle to Work Scheme
• Employee Discounts Platform
• Hybrid Working

If you're a commercially focused leader with the ability to own performance, develop people and drive customer growth, we'd love to hear from you.