At Adaptable Recruitment, we are exclusively supporting a well established organisation within the specialist card, print and manufacturing sector to recruit an Account Administrator.

Salary: Up to £27,000 DOE
Location: Skelmersdale
Working Pattern: Permanent - Full time - Hybrid Option after training
Benefits: 25 days holidays plus bank

Account Administrator / Client Services Administrator

Overview
Working as part of the Client Services team and reporting to the Customer Services Manager, the Account Administrator is responsible for supporting the day to day management of customer accounts. The role ensures all administrative tasks are completed accurately, efficiently, and in line with agreed service levels.
This is a highly detailed role requiring exceptional accuracy, strong system capability, and the ability to understand and follow complex operational processes. Errors can be costly, so precision and consistency are essential. You'll work closely with Production, Planning, IT, Quality and Logistics to ensure jobs progress smoothly from order through to dispatch.
The ideal candidate is proactive, organised, and comfortable managing multiple priorities in a fast paced manufacturing environment. This is an excellent opportunity for someone looking to grow within client services in the specialist print and manufacturing sector.

Main Responsibilities to Include:

• Job Administration: Create and manage job records within the ERP system (Monarch) and maintain accurate updates through to completion.
• Stock Management:
  Set up new stock codes and maintain all stock information within Monarch.
• Documentation:
  Produce detailed Excel based work instructions (SOPs) for Production and Fulfilment teams.
• Customer Interaction:
  Provide professional updates to customers and ensure smooth handling of all enquiries.
• Team Collaboration:
  Work closely with internal teams to support deadlines, quality standards and SLA requirements.
• Reporting:
  Maintain SLA tracking in Excel and produce reporting for management and customer reviews.
• Call Handling:
  Answer incoming calls, redirect appropriately, and record clear messages when required.
• Software Use:

1. Microsoft Excel - confident using formulas and managing data
2. Microsoft Outlook - effective email and calendar organisation
3. Adobe Acrobat - ability to update PDFs with data fields

Technical Requirements:

• Experience using ERP systems(Monarch experience is advantageous but not essential)
• Strong Excel skills (formulas, formatting, data management)
• Ability to quickly learn new systems and workflows

Preferred Background:

• Experience in administrative or customer support roles
• Exposure to a production, print, or manufacturing environment
• Comfortable working in a fast paced, multi?tasking team

Soft Skills:

• Clear and confident communication
• High attention to detail and accuracy
• Strong organisational skills
• Proactive, positive attitude
• Collaborative team player committed to continuous improvement