At Adaptable Recruitment, we are exclusively supporting a well established organisation within the specialist card, print and manufacturing sector to recruit a Client Services Administrator.

Salary: Up to £27,000 DOE
Location: Merseyside / Lancashire border
Working Pattern: Permanent - Full time - Hybrid Option
Benefits: 25 days holidays plus bank

Main Responsibilities to Include:

• Manage Client Jobs: Set up, update and oversee customer job records within the ERP system, ensuring accuracy from order through to completion.
• Stock & Data Accuracy: Create and maintain stock codes and associated data, ensuring all information is recorded correctly.
• Produce Operational Documents: Prepare clear, structured SOPs and work instructions for production and fulfilment teams using Excel.
• Customer Communication: Provide timely updates, respond to queries, and maintain a high standard of service.
• Cross-Department Coordination: Work closely with Production, Planning, IT, Quality and Logistics to support smooth end to end operations.
• SLA Tracking & Reporting: Maintain accurate SLA data and produce reports for internal teams and customer reviews.
• Call Handling: Answer and direct incoming calls professionally, ensuring messages are captured accurately.
• System & Software Use: Confidently use Excel, Outlook, Acrobat and internal systems to support daily operations.

Ideal Candidate:

• Strong attention to detail with a high level of accuracy
• Confident multitasker who can prioritise in a fast paced environment
• Solid Excel skills (formulas, data handling, formatting)
• Quick to learn new systems and processes
• Clear and professional communicator
• Organised, proactive and solutions driven
• Positive team player who contributes to improvement
• Background in admin, customer service or production/manufacturing environments is an advantage